Last Updated: October 20, 2026

Hartwell respects your privacy and is committed to handling your personal information responsibly.

Information We Collect

We may collect your name, email address, telephone number, billing and shipping address, order details, transaction information, customer service messages, and certain device or website usage information.

How We Use Your Information

We may use your information to:

• Process and deliver orders.

• Manage payments, returns, and refunds.

• Respond to customer enquiries.

• Improve our website and services.

• Prevent fraud and protect store security.

• Meet legal and regulatory obligations.

• Send marketing communications where permitted by law.

Sharing Information

We may share necessary information with Shopify and relevant service providers, including payment processors, shipping companies, analytics providers, and customer support services.

We do not sell personal information for money.

Cookies

Our website may use cookies and similar technologies for essential store functions, preferences, analytics, and advertising where enabled. Non-essential cookies will be handled in accordance with applicable consent requirements.

Data Security and Retention

We take reasonable steps to protect personal information. Information is retained only as long as necessary for the purposes described in this policy or as required by law.

Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the use of your personal information, or object to certain processing.

Third-Party Services

Third-party services connected to our store may process information under their own privacy policies.

Contact

For privacy-related questions or requests, email 

Website: https://hartwelluk.myshopify.com